Personalized SMS on every ticket status — auto-sent, tenant-branded.
Templates for every ticket status: received, diagnosing, ready for pickup, awaiting parts. Placeholders {first_name}, {device}, {quote_amount}, {pickup_url} auto-fill. Send-from name is your shop's branded sender ID (e.g. 'A1Repair' instead of a random number).
The 2-way SMS inbox lets you chat with customers directly from the ticket. Reply lands on the ticket timeline — everyone on your team sees the conversation, and no message gets lost when a technician goes on holiday.
Danish SMS marketing law is respected: STOP replies auto-add to the DNC list. Delivery reports show which numbers received the message. Failed deliveries (wrong number, out of coverage) surface on the dashboard so you can call the customer instead.
Four steps from setup to your first happy customer.
Register your branded sender ID (e.g. "A1Repair"). Free.
Received, diagnosing, ready — each status, each language.
On every ticket status change (opt-in per template).
Customer replies → lands on ticket timeline. Chat from the admin.
A few examples of how shops use this every day.
Customer gets SMS the moment their repair is done.
Diagnostic quote sent as SMS with a one-tap accept link.
Recipient gets a personalised SMS with the code.
Start a 14-day free trial and use every feature — including this one — with your own data. No credit card required.