📧
comms

Professional emails that actually land in the inbox.

Beautiful branded emails on every ticket, invoice and quote — with inbox delivery.

What's included

  • DKIM + SPF setup wizard
  • Resend inbox-first delivery
  • Rich template editor with placeholders
  • Per-branch from-name + reply-to
  • Delivery + open tracking
📬 Inbox
first delivery
🌐 DKIM
+ SPF wizard
📊 Delivery
+ open tracking

Every email flows through Resend with DKIM + SPF alignment on your own domain, so notifications don't get flagged as spam — even the first email a new shop sends. Templates for booking confirmation, ticket-received, ready-for-pickup, invoice, quote and reminder, all editable inline in a rich WYSIWYG editor.

Placeholders {customer_first_name}, {ticket_number}, {device_model}, {pickup_url}, {branch_phone} auto-fill. Every email has a plain-text version generated automatically for spam-filter compatibility. Reply-to routes back to your branch inbox — customer hits reply, the message lands on the same ticket.

Delivery + open tracking on every message. If deliverability ever dips, the sender-domain wizard walks you through DKIM/SPF fixes with real-time DNS checks.

How it works

Four steps from setup to your first happy customer.

🌐

Verify domain

DKIM + SPF wizard walks you through DNS setup. Real-time check.

Edit templates

Rich editor with placeholders. Preview with real ticket data.

🚀

Auto-send

Fires on every ticket status change. Configurable per template.

📊

Track

Delivery, open, click, reply. Reply routes back to ticket.

Real-world use cases

A few examples of how shops use this every day.

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Ticket status updates

Received, diagnosing, ready — customer knows without calling.

🧾

Invoice delivery

Invoice PDF attached, payment link in-body, one click to pay.

📅

Booking confirmation

Booking made online → confirmation email + ICS calendar attachment.

Frequently asked questions

Do I need my own domain?
No — starts on our shared sending domain. Switch to your own domain for better trust when ready.
DKIM setup complexity?
Wizard shows the exact DNS record. Copy-paste, wait 15 min, verify. Done.
Reply routing?
Customer hits reply → email lands on the ticket, staff sees a notification.

Ready to give Email templates a try?

Start a 14-day free trial and use every feature — including this one — with your own data. No credit card required.

Start free trial → See all features